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We’re a global brand and hope no matter where on our beautiful planet you are, there can be a Boody stockist near you. To find out, head to our Store Locator

We&#x2019;re a global brand and hope no matter where on our beautiful planet you are, there can be a Boody stockist near you.&#xA0;To find out, head to our Store Locator <a class="fr-green fr-strong" href="https://boody.eu/pages/store-locator-1" rel="noopener noreferrer" target="_blank">here</a>.&#xA0;Here you can search using your postcode or suburb, and all Boody stockists in your area will be shown, including which range(s) they stock.Please note that our stockists are independent, and offer a limited style, color, and size range. If you&apos;re after a particular product, we recommend that you call a store to ensure the product you are after is in stock. We sadly aren&apos;t able to verify our stockists&apos; inventory.Please also note that purchases from our stockists are subject to that store&apos;s returns and exchanges policy which we have no control over.Alternatively, you can shop our entire collection online via our website!

Can I find Boody in a store?

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No worries! You can reach out to our Community Happiness Team via the 'Contact' button below, and a team member will get back to you promptly.

If your question isn&apos;t covered, we&apos;ll kindly invite you to fill out our <a class="fr-green fr-strong" href="https://boody.eu/pages/help-center?hcUrl=%2Fen-US%2Fcontact" id="isPasted" rel="noopener noreferrer" target="_blank">Contact Form here</a>, and someone will be in touch with you soon to assist.

My question isn’t covered!

If your question isn't covered, we'll kindly invite you to fill out our Contact Form, and someone will be in touch with you soon to assist.

We're here to help 9am - 5pm, Monday - Friday (Sydney time, excluding Public Holidays).

Account

Boody EU

General

What payment methods do you accept?

What currency is the pricing on your website?

How can I use a promotional code?

I can’t use a promo code I received, what should I do?

How do I pay using a gift card and/or store credit?

Why was I charged twice when purchasing through the website?

Payments

Do you sell Gift Cards?

Can I get a refund for a gift card purchased?

How can I find out the balance of my gift card?

Gift Card Terms and Conditions

Gift Cards

What is your Exchange/Return Policy?

Can I return Underwear?

Can I return a Bra?

Can I return a Sale item?

How do I exchange or return an item?

Are returns free of charge?

What do I do if I have a faulty Boody product?

I returned my order, how long does it take for my exchange/return to be processed?

Can I group two or more orders under the same return?

I have an issue generating my return label, what should I do?

Returns, Exchanges, & Refunds

I haven’t received my order confirmation, what should I do?

How can I check my order status?

One of the items I received is incorrect and/or missing, what should I do?

Can I change or cancel my order?

Orders

Where is my order being sent from?

Where do you ship to?

How long does shipping take?

Can I track my order?

Can I change my delivery address?

Do you offer express shipping?

Will I be charged duties/customs fees on international orders?

What are your shipping costs?

My order is missing/taking longer than expected, what should I do?

I missed my delivery/my tracking has updated to “delivered” but I cannot locate my parcel, what should I do?

My tracking has updated to “damaged in transit” and/or is being returned to sender, what should I do?