If your question isn't covered, we'll kindly invite you to fill out our Contact Form, and someone will be in touch with you soon to assist.

We're here to help 9am - 5pm, Monday - Friday (Sydney time, excluding Public Holidays).

Account

Boody EU

Outside of our Comfort Guarantee, we do not accept any returns, for refund or exchange, on intimate underwear. This includes all Women&apos;s Briefs, Bikinis, G-Strings, Period &amp; Leak-proof underwear, and Smoothing Short, as well as all Men&apos;s Briefs, Boxers, and Trunks - this is for hygiene, and health &amp; safety reasons.If any intimate underwear, aside from that covered by our Comfort Guarantee, is sent back to us we will be unable to issue a refund/exchange and we will also be unable to return the items to you.&#xA0;If there is an issue with your order that contains intimate underwear, kindly get in touch with our <a class="fr-green fr-strong" href="https://boody.eu/pages/help-center?hcUrl=%2Fen-US%2Fcontact" rel="noopener noreferrer" target="_blank">Community Happiness Team</a>.

Outside of our Comfort Guarantee, we do not accept any returns, for refund or exchange, on intimate underwear. This includes all Women's Briefs, Bikinis, G-Strings, Period & Leak-proof underwear, and Smoothing Short, as well as all Men's Briefs, Boxers, and Trunks - this is for hygiene, and health & safety reasons.

Can I return Underwear?

Returns, Exchanges, & Refunds

What payment methods do you accept?

What currency is the pricing on your website?

How can I use a promotional code?

I can’t use a promo code I received, what should I do?

How do I pay using a gift card and/or store credit?

Why was I charged twice when purchasing through the website?

Payments

Do you sell Gift Cards?

Can I get a refund for a gift card purchased?

How can I find out the balance of my gift card?

Gift Card Terms and Conditions

Gift Cards

What is your Exchange/Return Policy?

Can I return a Bra?

Can I return a Sale item?

How do I exchange or return an item?

Are returns free of charge?

What do I do if I have a faulty Boody product?

I returned my order, how long does it take for my exchange/return to be processed?

Can I group two or more orders under the same return?

I have an issue generating my return label, what should I do?

I haven’t received my order confirmation, what should I do?

How can I check my order status?

One of the items I received is incorrect and/or missing, what should I do?

Can I change or cancel my order?

Orders

Where is my order being sent from?

Where do you ship to?

How long does shipping take?

Can I track my order?

Can I change my delivery address?

Do you offer express shipping?

Will I be charged duties/customs fees on international orders?

What are your shipping costs?

My order is missing/taking longer than expected, what should I do?

I missed my delivery/my tracking has updated to “delivered” but I cannot locate my parcel, what should I do?

My tracking has updated to “damaged in transit” and/or is being returned to sender, what should I do?

Shipping & Delivery

What is Boody sizing like?

Underwear Size & Fit

Bras & Bralettes Size & Fit

Clothing Size & Fit

Lounge & Sleepwear Size & Fit

Unisex Sweats Size & Fit

Socks Size & Fit

Baby Size & Fit

Size & Fit

How do I find out the fabric composition of a Boody product?

How do I wash my Boody?

How do I wash my Boody Period & Leak-proof underwear?

Helpful Tips: Washing Padded Bras

Helpful Tips: Panty Liners or Sanitary Towels

Helpful Tips: Removing Universal Label

Product Care

Can you tell me more about Boody?

What are the benefits of bamboo?

Can you tell me more about your fabrics?

Where is Boody made?

Sustainability & Ethics

Can I find Boody in a store?

My question isn’t covered!

General

Can I return Underwear?Updated a month ago