Returns, Exchanges, & Refunds

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Returns, Exchanges, & Refunds

What is your Exchange/Return Policy?

Sometimes, things just don’t work out. It happens! You can return any item except for Final Sale items, Underwear (excluding Bras), and Bodysuits, within 30 days of the delivery. The item must be unused and presented in its original condition,

Can I return Underwear?

Outside of our Comfort Guarantee, we do not accept any returns, for refund or exchange, on intimate underwear. This includes all Women's Briefs, Bikinis, G-Strings, Period & Leak-proof underwear, and ...

Can I return a Bra?

Yes, all Bras are returnable for refund or exchange so long as they are presented in their original condition and undamaged packaging, as per our Exchanges and Returns Policy.

Can I return a Sale item?

Any Sale items that are NOT marked Final Sale, are returnable, so long as they meet our Returns & Exchanges Policy. Any item marked Final Sale is non-returnable, for refund or exchange.

How do I exchange or return an item?

To submit an exchange or return request, you will need your order number (this will start with OLCE) and the postcode associated with your delivery address.

Are returns free of charge?

All returns, for refund or exchange, are charged at €6.00. This fee will either be paid on the returns portal (for exchanges), or deducted from your refund (for refunds).

What do I do if I have a faulty Boody product?

Oh no! This isn’t good but we’d really appreciate it if you could let us know about this by reaching out to our Community Happiness Team.

I returned my order, how long does it take for my exchange/return to be processed?

After submitting your request through our Returns & Exchanges Portal, once you have posted your item(s) - please email us with your tracking number so that we can process your request as quickly as possible!

Can I group two or more orders under the same return?

After submitting your request through our Returns & Exchanges Portal, once you have posted your item(s) - please email us with your tracking number so that we can process your request as quickly as possible!

I have an issue generating my return label, what should I do?

Label errors usually occur due to your shipping address being unrecognised by the shipping carrier, please try correcting your shipping address and refreshing the page...