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Boody EU

We&#x2019;re sorry you&#x2019;re having trouble redeeming your discount code. Rest assured we&apos;re here to help!A few things to note:&#xA0;- Only one discount code can be redeemed per order&#xA0;- Discount codes cannot be redeemed in conjunction with other promotions, discounts, or vouchers- Discount codes may have certain conditions associated with them. These conditions may include a minimum purchase amount, specific items, set timelines, usage limits, etc.&#xA0;To ensure you receive the discount associated with the code, kindly adhere to these conditions. The Terms and Conditions are always listed in the email, and/or on our <a class="fr-green fr-strong" href="https://boody.eu/pages/promotions" rel="noopener noreferrer" target="_blank">Promotions page</a>.If you have followed all the terms mentioned above and encounter an error message when attempting to use your code, please take a screenshot of your cart, including the code you are trying to redeem.&#xA0;Click the &apos;Contact&apos; button below and send this through to our Community Happiness Team and we&#x2019;ll investigate this for you!

We’re sorry you’re having trouble redeeming your discount code!

Kindly note that: 

- Only one discount code can be redeemed per order 

- Discount codes cannot be redeemed in conjunction with other promotions, discounts, or vouchers

- Discount codes may have certain conditions associated with them. These conditions may include a minimum purchase amount, specific items, set timelines, usage limits, etc. 

To ensure you receive the discount associated with the code, kindly adhere to these conditions. The Terms and Conditions are always listed in the email, or on the promotional page.

If you have followed all the terms mentioned above and encounter an error message when attempting to use your code, please take a screenshot of your cart, including the code you are trying to redeem. Click the Contact button below and send this through to our Community Happiness Team and we’ll investigate this for you!

I can’t use a promo code I received, what should I do?

Payments

What payment methods do you accept?

What currency is the pricing on your website?

How can I use a promotional code?

How do I pay using a gift card and/or store credit?

Why was I charged twice when purchasing through the website?

Do you sell Gift Cards?

Can I get a refund for a gift card purchased?

How can I find out the balance of my gift card?

Gift Card Terms and Conditions

Gift Cards

What is your Exchange/Return Policy?

Can I return Underwear?

Can I return a Bra?

Can I return a Sale item?

How do I exchange or return an item?

Are returns free of charge?

What do I do if I have a faulty Boody product?

I returned my order, how long does it take for my exchange/return to be processed?

Can I group two or more orders under the same return?

I have an issue generating my return label, what should I do?

Returns, Exchanges, & Refunds

I haven’t received my order confirmation, what should I do?

How can I check my order status?

One of the items I received is incorrect and/or missing, what should I do?

Can I change or cancel my order?

Orders

Where is my order being sent from?

Where do you ship to?

How long does shipping take?

Can I track my order?

Can I change my delivery address?

Do you offer express shipping?

Will I be charged duties/customs fees on international orders?

What are your shipping costs?

My order is missing/taking longer than expected, what should I do?

I missed my delivery/my tracking has updated to “delivered” but I cannot locate my parcel, what should I do?

My tracking has updated to “damaged in transit” and/or is being returned to sender, what should I do?

I can’t use a promo code I received, what should I do?Updated 3 months ago