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Account

Boody EU

<p id="isPasted" style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: &quot;Sofia Pro&quot;, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">If you are not home when your order is delivered, the courier will leave your parcel somewhere safe, if safe to do so, or drop it off with a neighbour.&#xA0;</p><p style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: &quot;Sofia Pro&quot;, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Kindly refer to your tracking page for any updates.&#xA0;</p><p style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: &quot;Sofia Pro&quot;, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">If there is still no sign of the parcel, kindly get in touch with our <a class="fr-green fr-strong" href="https://boody.eu/pages/help-center?hcUrl=%2Fen-US%2Fcontact" rel="noopener noreferrer" target="_blank">Community Happiness Team</a>, with your order number, so we can investigate further with the courier.&#xA0;</p><p style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: &quot;Sofia Pro&quot;, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Rest assured, here at Boody, ensuring our community receives their products is of the highest importance to us.</p>

If you are not home when your order is delivered, the courier will leave this somewhere safe, if safe to do so, or drop this off at your local post office for collection.

Kindly refer to your tracking page for any updates.

If there is still no sign of the parcel, please contact our Community Happiness Team so we can investigate further with the courier. Rest assured, here at Boody, ensuring our community receive their products is of the highest importance to us

I missed my delivery/my tracking has updated to “delivered” but I cannot locate my parcel, what should I do?

Shipping & Delivery

What payment methods do you accept?

What currency is the pricing on your website?

How can I use a promotional code?

I can’t use a promo code I received, what should I do?

How do I pay using a gift card and/or store credit?

Why was I charged twice when purchasing through the website?

Payments

Do you sell Gift Cards?

Can I get a refund for a gift card purchased?

How can I find out the balance of my gift card?

Gift Card Terms and Conditions

Gift Cards

What is your Exchange/Return Policy?

Can I return Underwear?

Can I return a Bra?

Can I return a Sale item?

How do I exchange or return an item?

Are returns free of charge?

What do I do if I have a faulty Boody product?

I returned my order, how long does it take for my exchange/return to be processed?

Can I group two or more orders under the same return?

I have an issue generating my return label, what should I do?

Returns, Exchanges, & Refunds

I haven’t received my order confirmation, what should I do?

How can I check my order status?

One of the items I received is incorrect and/or missing, what should I do?

Can I change or cancel my order?

Orders

Where is my order being sent from?

Where do you ship to?

How long does shipping take?

Can I track my order?

Can I change my delivery address?

Do you offer express shipping?

Will I be charged duties/customs fees on international orders?

What are your shipping costs?

My order is missing/taking longer than expected, what should I do?

My tracking has updated to “damaged in transit” and/or is being returned to sender, what should I do?

I missed my delivery/my tracking has updated to “delivered” but I cannot locate my parcel, what should I do?Updated a month ago