Where is my order being sent from?
Orders placed on boody.eu are dispatched from our warehouse located in Oldenzaal, Netherlands. Our warehouse operates Monday to Friday, excluding Public Holidays.
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Shipping & Delivery
Orders placed on boody.eu are dispatched from our warehouse located in Oldenzaal, Netherlands. Our warehouse operates Monday to Friday, excluding Public Holidays.
Where do you ship to?
Heads up! You are currently visiting the Boody Europe website. We ship to the below countries:
How long does shipping take?
From dispatch, your order should reach you within 1-8 business days, depending on your shipping country. Please note these are only estimates provided to us by our shipping partners, and do not include processing time.
Can I track my order?
Of course! Once your order is dispatched, you will receive an email letting you know your order is on its way. This email will also contain a link to your tracking page.
Can I change my delivery address?
This can be a tricky one! This can be done but will depend on the status of your order. Please contact our Community Happiness Team to provide the new and complete delivery address.
Do you offer express shipping?
We sadly do not offer Express Shipping at this time, but rest assured your order will be dispatched using the fastest delivery method!
Will I be charged duties/customs fees on international orders?
Orders placed on boody.eu are dispatched from our warehouse in The Netherlands. Depending on the value of your order and the destination country, you may be charged import or customs charges.
What are your shipping costs?
The minimum for our free shipping threshold will depend on your shipping destination.
My order is missing/taking longer than expected, what should I do?
Once your order has been handed over to the shipping carrier, they will be your primary source for updates and estimated delivery times. We highly recommend signing up for notifications through the provided tracking page,
I missed my delivery/my tracking has updated to “delivered” but I cannot locate my parcel, what should I do?
If you are not home when your order is delivered, the courier will leave this somewhere safe, if safe to do so, or drop this off at your local post office for collection. Kindly refer to your tracking page for any updates.
My tracking has updated to “damaged in transit” and/or is being returned to sender, what should I do?
We’re terribly sorry that the delivery of your order hasn’t been as seamless as we’d expected it to be. Please contact our Community Happiness Team so we can investigate further with the carrier and organise a replacement.