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Boody EU

Orders placed on <a class="fr-green fr-strong" href="https://boody.eu" rel="noopener noreferrer" target="_blank">boody.eu</a> are dispatched from our warehouse in Essex, England.Please note that orders exceeding &#x20AC;150 will incur additional customs charges at checkout. We advise being aware of potential fees for a seamless shopping experience! Thank you for your understanding. Depending on the value of your order and the destination country, you may be charged import or customs charges. These charges are imposed by the destination country and we are not able to control or estimate any applicable fees or charges.&#xA0;Customs and import fees are the responsibility of the person receiving the parcel, and are not included in the cost of delivery. Please check with your country&#x2019;s customs service if you need more information.

The potential occurrence of import or customts charges depends on the value of your order and the destination country. These charges are imposed by the destination country, and unfortunately, we do not have control over, or the ability to estimate any applicable fees or charges.

It is important to note that customs and import fees are the sole responsibility of the recipient of the parcel and are not included in the delivery cost.

For further information, we recommend contacting your country’s customs service.

Will I be charged duties/customs fees on international orders?

Shipping & Delivery

What payment methods do you accept?

What currency is the pricing on your website?

How can I use a promotional code?

I can’t use a promo code I received, what should I do?

How do I pay using a gift card and/or store credit?

Why was I charged twice when purchasing through the website?

Payments

Do you sell Gift Cards?

Can I get a refund for a gift card purchased?

How can I find out the balance of my gift card?

Gift Card Terms and Conditions

Gift Cards

What is your Exchange/Return Policy?

Can I return Underwear?

Can I return a Bra?

Can I return a Sale item?

How do I exchange or return an item?

Are returns free of charge?

What do I do if I have a faulty Boody product?

I returned my order, how long does it take for my exchange/return to be processed?

Can I group two or more orders under the same return?

I have an issue generating my return label, what should I do?

Returns, Exchanges, & Refunds

I haven’t received my order confirmation, what should I do?

How can I check my order status?

One of the items I received is incorrect and/or missing, what should I do?

Can I change or cancel my order?

Orders

Where is my order being sent from?

Where do you ship to?

How long does shipping take?

Can I track my order?

Can I change my delivery address?

Do you offer express shipping?

What are your shipping costs?

My order is missing/taking longer than expected, what should I do?

I missed my delivery/my tracking has updated to “delivered” but I cannot locate my parcel, what should I do?

My tracking has updated to “damaged in transit” and/or is being returned to sender, what should I do?

What is Boody sizing like?

Underwear Size & Fit

Bras & Bralettes Size & Fit

Clothing Size & Fit

Lounge & Sleepwear Size & Fit

Unisex Sweats Size & Fit

Socks Size & Fit

Baby Size & Fit

Size & Fit

How do I find out the fabric composition of a Boody product?

How do I wash my Boody?

How do I wash my Boody Period & Leak-proof underwear?

Helpful Tips: Washing Padded Bras

Helpful Tips: Panty Liners or Sanitary Towels

Helpful Tips: Removing Universal Label

Product Care

Can you tell me more about Boody?

What are the benefits of bamboo?

Can you tell me more about your fabrics?

Where is Boody made?

Sustainability & Ethics

Can I find Boody in a store?

My question isn’t covered!

General

Will I be charged duties/customs fees on international orders?Updated 2 months ago